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IT Guest Servicing Systems Enginee


Location: Miramar, FL
Duration: 6 months -up to 18 months
Payrate: 35.
00- 40.
00 w2 or 45.
00 C2C

Our client is in search for a IT Guest Servicing Systems Engineer for a contract engagement with a major cruise line in South Florida.
The scope of work will include:
1) Production support of shipboard Guest Servicing Systems - Interactive Television, Internet Cafe, Digital Signage (Way Finding), AffairWhere, SilverWhere and associated Hotel-Guest systems.
Support tasks include managing the shipboard production tickets and resolving issues.

2) Will be assigned as resource for shipboard projects (upgrades, dry docks, NewBuilds, enhancements), requiring server/application builds in our lab environments and on site shipboard deployments
3) Participate in all phases of project deployment: Build, Stage, Test, User Acceptance Testing, Deployment and live support of application
4) Test and certify version updates received from system vendor ;
5) Maintenance and general ownership of application (roadmaps, analyze trends in support, etc.
)
6) Responsible for carrying an on call duty phone and rotate with team mates.

Required skills/competencies:
Experience in supporting packaged applications ; Experience with Guest Servicing systems (this experience typically obtained in a hotel or cruise line environment) ; Analytical skills ; Incident/Problem resolution skills, Self motivated, Ambitious, Strong sense of ownership, strong communication - required
Preferred Skills:
Experience with MS SQL ; Some knowledge of troubleshooting network, security, and communication issues.

Knowledge of Unix; Experience with Apple OS a plus.
Microsoft OS server and client.

Experience with Fidelio Cruise modules ; Cruise industry/hospitality experience preferred ; 2/3 years of field experience
Preferred Education:
Degree in Computer Science or 3-5 years of related field experience
Travel Required:
Yes
Travel Description:
35% travel required for shipboard projects/support - Domestic and International


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