Front Desk Agent
Hilton Sandestin Beach Golf Resort & Spa Hilton Sandestin Beach Golf Resort & Spa Miramar Beach, FL Miramar Beach, FL Full-time Full-time Estimated:
$27.
9K - $35.
4K a year Estimated:
$27.
9K - $35.
4K a year 21 hours ago 21 hours ago 21 hours ago Position Title:
Front Desk Agent FLSA Designation:
Non-Exempt Department:
Front Office Reports to:
Front Desk Supervisor/ Manager Position Purpose:
To assist in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability to the owners of the hotel.
Essential Functions:
Greet guests and complete the registration/check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the Property Management System, handling cash money, processing credit and debit cards, accepting and recording various forms of payment, making change and processing gift certificates and cards.
Compile packets for guests that have booked package reservations and add messages to the reservation to prompt the check-in agent to give the guest the packet.
Complete daily check lists and ensure that each task is completed thoroughly.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
Field guest complaints, conduct research, and resolve/negotiate solutions for guest satisfaction and to help SALT scores.
Receive, input, retrieve and relay messages to guests.
All other duties assigned by your supervisor.
Ability to stand for long periods of time (min of 8 hours).
Using e-mail to communicate with guests and/or hotel employees.
Supportive Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Must possess the skill required to perform various secretarial functions if necessary.
Must have the ability to work under pressure without letting that pressure show to the guest.
Must possess good organizational skills.
Must be able to concentrate, exert good judgment, and be flexible as the desk is a very busy area and the focal point of the hotel.
Must have a good telephone voice and manner.
Must have basic math skills.
Specific Job Knowledge, Skill and Ability:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Must have a friendly, congenial personality.
Must have a cooperative attitude.
Must have a willingness to work and be flexible in work scheduling.
Must be a patient, courteous listener, and able to show empathy.
Must exhibit energy and enthusiasm for the job and the facility.
Must be able to work well with people (guests and team members).
Must insure the privacy of each guest.
Must be able to make sound decisions which are sensitive to the guest's needs.
Qualification Standards:
Education:
High school diploma or equivalent preferred.
Experience:
Previous customer service experience required.
Excellent guest service and communication skills.
Licenses or certificates:
No special licenses required.
Grooming:
All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
Other:
Regular attendance in accordance with hotel standards, which may be changed by the Hilton at any time, is essential to successful performance of this position.
Employees with irregular attendance, excused or unexcused, will be subject to disciplinary action, up to and including termination of employment.
Due to the seasonal and business nature of the hospitality industry, employees may be required to work varying schedules and hours to reflect the staffing needs of the hotel.
Upon employment, all employees are required to fully comply with Hilton rules and regulations for the safe and efficient operation of hotel facilities.
Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Applicants with additional language skills preferred.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other tasks be performed when circumstance change in the hotel (i.
e.
:
emergencies, changes in personnel, workload, rush jobs, or technological developments.
) Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Food provided Health insurance Life insurance Paid time off Vision insurance Work setting:
In-person Ability to Commute:
Miramar Beach, FL 32550 (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$27.
9K - $35.
4K a year Estimated:
$27.
9K - $35.
4K a year 21 hours ago 21 hours ago 21 hours ago Position Title:
Front Desk Agent FLSA Designation:
Non-Exempt Department:
Front Office Reports to:
Front Desk Supervisor/ Manager Position Purpose:
To assist in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability to the owners of the hotel.
Essential Functions:
Greet guests and complete the registration/check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the Property Management System, handling cash money, processing credit and debit cards, accepting and recording various forms of payment, making change and processing gift certificates and cards.
Compile packets for guests that have booked package reservations and add messages to the reservation to prompt the check-in agent to give the guest the packet.
Complete daily check lists and ensure that each task is completed thoroughly.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
Field guest complaints, conduct research, and resolve/negotiate solutions for guest satisfaction and to help SALT scores.
Receive, input, retrieve and relay messages to guests.
All other duties assigned by your supervisor.
Ability to stand for long periods of time (min of 8 hours).
Using e-mail to communicate with guests and/or hotel employees.
Supportive Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Must possess the skill required to perform various secretarial functions if necessary.
Must have the ability to work under pressure without letting that pressure show to the guest.
Must possess good organizational skills.
Must be able to concentrate, exert good judgment, and be flexible as the desk is a very busy area and the focal point of the hotel.
Must have a good telephone voice and manner.
Must have basic math skills.
Specific Job Knowledge, Skill and Ability:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Must have a friendly, congenial personality.
Must have a cooperative attitude.
Must have a willingness to work and be flexible in work scheduling.
Must be a patient, courteous listener, and able to show empathy.
Must exhibit energy and enthusiasm for the job and the facility.
Must be able to work well with people (guests and team members).
Must insure the privacy of each guest.
Must be able to make sound decisions which are sensitive to the guest's needs.
Qualification Standards:
Education:
High school diploma or equivalent preferred.
Experience:
Previous customer service experience required.
Excellent guest service and communication skills.
Licenses or certificates:
No special licenses required.
Grooming:
All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
Other:
Regular attendance in accordance with hotel standards, which may be changed by the Hilton at any time, is essential to successful performance of this position.
Employees with irregular attendance, excused or unexcused, will be subject to disciplinary action, up to and including termination of employment.
Due to the seasonal and business nature of the hospitality industry, employees may be required to work varying schedules and hours to reflect the staffing needs of the hotel.
Upon employment, all employees are required to fully comply with Hilton rules and regulations for the safe and efficient operation of hotel facilities.
Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Applicants with additional language skills preferred.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other tasks be performed when circumstance change in the hotel (i.
e.
:
emergencies, changes in personnel, workload, rush jobs, or technological developments.
) Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Food provided Health insurance Life insurance Paid time off Vision insurance Work setting:
In-person Ability to Commute:
Miramar Beach, FL 32550 (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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